axbet Privacy Policy

This Privacy Policy ("Policy") is published by axbet ("axbet", "we", "us", "our") and applies to all personal data collected from users of the axbet website located at axbet.ws and all associated services (collectively, the "Platform"). This Policy should be read together with the axbet Terms and Conditions, which are incorporated by reference. By registering an account or using the axbet Platform in any capacity, you acknowledge that you have read this Policy and consent to the collection, processing, and use of your personal data as described herein.

axbet is committed to handling your personal data with care, transparency, and respect. We collect only the data that is genuinely necessary for the operation of the Platform and the delivery of our services to you. We do not sell your personal data to third parties for their own marketing purposes, and we take reasonable steps to ensure that any third parties with whom we share data are bound by appropriate confidentiality and data-protection obligations.

axbet collects personal data from you through a number of channels in the course of providing the Platform and its associated services. The categories of personal data we collect are as follows:

axbet uses the personal data it collects for the following specific purposes. We do not use your data for any purpose that is incompatible with these stated purposes without first obtaining your explicit consent:

• Account registration and management — to create, verify, maintain, and administer your axbet player account, including the processing of deposits and withdrawals.
• Identity verification and KYC compliance — to verify that you are who you say you are, that you are at least 21 years of age, and to comply with our anti-money-laundering and know-your-customer obligations.
• Service delivery — to provide you with access to the axbet Platform's games, sports betting markets, promotions, and customer support, and to personalise your experience on the Platform.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, account abuse, money laundering, underage gambling, and other prohibited conduct on the Platform.
• Responsible gaming — to monitor your gaming activity for signs of problem gambling, to enforce deposit limits, session limits, loss limits, and self-exclusion requests you have set on your account.
• Legal and regulatory compliance — to comply with applicable laws, including our obligations to respond to lawful requests from regulatory authorities, law enforcement agencies, and courts.
• Marketing and promotions — to send you promotional communications about axbet's offers, bonuses, and new game releases, where you have given your consent to receive such communications. You may withdraw your consent at any time.

axbet does not use automated decision-making processes that produce legal effects concerning you or similarly significantly affect you, other than those that are strictly necessary for fraud prevention and KYC verification purposes.

axbet processes your personal data on the following legal bases, as applicable to each processing activity:

• Contractual necessity — processing that is necessary for the performance of the contract between you and axbet, including account creation, service delivery, payment processing, and support.
• Legal obligation — processing that is necessary to comply with applicable law, including KYC and anti-money-laundering obligations and responses to lawful regulatory or law enforcement requests.
• Legitimate interests — processing carried out for the purposes of fraud prevention, security monitoring, responsible gaming monitoring, and the improvement of the Platform's services, where such interests are not overridden by your rights and interests.
• Consent — processing carried out for marketing and promotional communication purposes, where you have provided your explicit consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

axbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate confidentiality obligations:

• Payment service providers — including bKash, Nagad, Rocket, Upay, and card processing partners — who require your financial data solely to process your deposit and withdrawal instructions.
• Game software providers — including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi — who may receive limited session and wagering data necessary to deliver their game content to you.
• Identity verification and KYC service providers who assist axbet in verifying player identities, age, and address in accordance with our compliance obligations.
• Regulatory authorities, law enforcement agencies, and courts — where axbet is legally required to disclose your personal data by applicable law, regulation, court order, or lawful governmental request.

Where axbet engages third-party data processors, we require them to implement data protection measures consistent with this Policy and to process your data only on our documented instructions. We do not authorise any third party to use your personal data for their own independent purposes.

axbet uses cookies and similar tracking technologies on the Platform to enhance your user experience, to keep you securely logged in during a session, and to collect usage analytics that help us improve the Platform. The types of cookies we use are:

• Strictly necessary cookies — required for the Platform to function correctly, including session management, login authentication, and security tokens. These cannot be disabled without breaking core Platform functionality.
• Analytical and performance cookies — used to understand how players interact with the Platform, which pages are visited most frequently, and where technical errors occur. This data is aggregated and does not identify you individually.
• Functional cookies — used to remember your preferences such as your selected language, display settings, and responsible gaming tool configurations so that these are applied consistently across sessions.
• Marketing and targeting cookies — used to deliver promotional content that is relevant to your interests and to measure the effectiveness of axbet's marketing campaigns. These are only deployed with your consent.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impair the functionality of the Platform. axbet does not currently respond to Do Not Track signals from browsers.

axbet retains your personal data for as long as your player account remains open and for such further period as is required by applicable law or as is reasonably necessary to fulfil the purposes described in this Policy. In particular, financial transaction records and KYC documentation are retained for a minimum of five (5) years following account closure, in line with standard anti-money-laundering record-keeping requirements. Support correspondence is retained for a period of three (3) years from the date of the last communication.

When your personal data is no longer required for any of the purposes described in this Policy and there is no legal obligation requiring its continued retention, axbet will securely delete or anonymise the data in a manner that prevents its reconstruction or identification with you.

axbet implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include SSL (Secure Socket Layer) encryption for all data transmitted between your device and the Platform, firewalls and intrusion detection systems protecting our server infrastructure, and strict access controls limiting who within axbet can access player personal data.

While axbet takes all reasonable steps to protect your personal data, no security system is impenetrable. In the unlikely event of a data breach that poses a risk to your rights and freedoms, axbet will notify affected users as promptly as reasonably practicable and will take immediate steps to contain and remediate the breach.

You have a number of rights with respect to the personal data that axbet holds about you. To exercise any of these rights, please contact us at [email protected]. axbet will respond to any data rights request within a reasonable timeframe and at no charge to you:

• Right of access — you have the right to request a copy of the personal data axbet holds about you, together with information about how it is being processed.
• Right of rectification — you have the right to request that axbet correct any inaccurate or incomplete personal data held about you.
• Right to erasure — in certain circumstances, you have the right to request that axbet delete the personal data it holds about you, subject to overriding legal obligations to retain that data.
• Right to restriction of processing — you have the right to request that axbet restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data.
• Right to data portability — where processing is based on your consent or on a contract, you have the right to request that axbet provide your personal data in a structured, machine-readable format so that it may be transferred to another service provider.
• Right to object — you have the right to object to the processing of your personal data where processing is based on legitimate interests, including profiling, and to object at any time to processing for direct marketing purposes.

To exercise any of the above rights, please email [email protected] with the subject line "Data Rights Request". axbet may need to verify your identity before processing your request. We will respond within 30 days of receipt of your verified request.

The axbet Platform is strictly intended for adults aged 21 and above. axbet does not knowingly collect or process personal data from any person under the age of 21. If axbet becomes aware that personal data has been collected from a person who is under 21 years of age, it will promptly delete that data and close the associated account. If you believe that a minor has registered an axbet account, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

The axbet Platform may contain references to game providers and payment processors whose own privacy policies govern how they handle data passed to them during your use of the Platform. axbet is not responsible for the privacy practices of third-party game providers or payment processors. We encourage you to review the privacy policies of any third-party provider whose services you use in connection with the axbet Platform. axbet does not embed external social media widgets, advertising networks, or third-party analytics services that would independently track your behaviour across the internet without your knowledge.

With your consent, axbet may send you promotional emails and in-Platform notifications about new game releases, seasonal bonuses — including promotions tied to events such as Eid, Pohela Boishakh, BPL season, and IPL season — and other offers relevant to Bangladesh players. Your consent to marketing communications is obtained separately during the registration process and is entirely optional. You will not be denied access to the Platform if you choose not to consent to marketing communications.

You may withdraw your consent to marketing communications at any time by emailing [email protected] with the subject line "Unsubscribe" or by using the unsubscribe link included in any promotional email sent to you. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out before the withdrawal. Please allow up to 5 business days for your unsubscribe request to take effect.

axbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services we offer. Where a material change is made to this Policy — meaning a change that materially affects how we collect, use, or share your personal data — we will notify you by email or by a prominent notice on the Platform at least 14 days before the change takes effect.

The current version of this Privacy Policy is always available at axbet.ws/privacy-policy. The date at the top of this page indicates when this Policy was last reviewed. Your continued use of the axbet Platform after any update to this Policy constitutes your acceptance of the updated Policy.